Playback Stops / Channel Stuck Loading

If AccuRadio plays just fine for awhile but eventually stops playing new songs, it may be gradually reducing the available memory in your browser tab.

Another issue some users experience is that clicking on a channel only produces "spinning dots" inside the music player, and the channel won't properly load. This is usually caused by your computer having some temporary difficulty connecting to AccuRadio's servers.

The following steps should help solve either one of these problems.

Most often closing and re-launching the browser window or app should fix the problem. You can do this without closing the browser window on a desktop or laptop by pressing Shift+Refresh. In Windows, you can also press Ctrl+Shift+R. On a Mac you can press Cmd+Shift+R. (This keyboard shortcut doesn't work in Safari.)

For a longer-term solution, you may want to clear your browser's cache every so often. To do this in Windows, press Ctrl + Shift + Delete, and select which items you'd like to clear from the menu that appears. On a Mac, press Cmd + Shift + Delete. You can find more detailed instructions for how to do so by searching the web. Here's a good one we found:
How do I clear my web browser's cache, cookies, and history?

An example of the "clear cache" screen on the Chrome browser in Windows 7

Clearing your cache on a mobile device

These resources have screenshots and helpful instructions for clearing your cache on a mobile device.

iOS: Apple Support: Delete history, cache and cookies

Android: Android Pit: Clear app cache

For additional information, please see these Knowledge Base articles:

Still having an issue after following these instructions? Experiencing a problem our Knowledge Base doesn't cover? - Let us know!