music

Judy Martz 's Avatar

Judy Martz

02 Feb, 2018 01:20 AM

The last 30 or so minutes have been very relaxing EXCEPT ALL THE RECORDS ARE SCRATCHY !
Unfortunately this causes more annoyance than relaxation or the ability to do my job.Maybe someone needs to check the record or discsor the needle if they are records ?
This is annoying and I have a headache now so sadly goodbye for today .
Judy Martz

  1. Support Staff 1 Posted by Crystal on 09 Feb, 2018 07:00 PM

    Crystal's Avatar

    Hello Judy,

    Thanks for writing in, and sorry you're encountering this problem. All the songs on AccuRadio are digital song files, which your computer streams from our servers. So if there's a problem with "scratchy" sounds as you describe, it's possible there may be an issue with the speakers on your computer.

    Another possibility is if your computer is having trouble staying connected to us. If that's the case, the troubleshooting steps in this article may help:
    Playback Stops / Channel Stuck Loading

    If you've tried these steps, but continue to experience the same issue, please let us know.

    Thanks for your patience, and for listening,

    CE

  2. Crystal closed this discussion on 09 Feb, 2018 07:00 PM.

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