Sharon Narushoff's Avatar

Sharon Narushoff

14 Nov, 2017 01:49 AM

     I was promised a new password sent to the above email but haven't received it yet--request sent 6 or more hours ago. How long before I will get one?
Thank you

  1. Support Staff 1 Posted by Crystal on 14 Nov, 2017 04:54 PM

    Crystal's Avatar

    Hello Sharon,

    Thanks for writing in, and sorry you're encountering this problem. If you clicked the "Forgot password" link, our system should have sent you an email with a link to change your password. If you never received this email (it sometimes might be in the spam folder), please let us know. Our tech team can manually reset your password.

    Thanks for your patience, and for listening,


  2. System closed this discussion on 12 Dec, 2017 05:00 PM.

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