Song ratings aren't always saved

John Gordon's Avatar

John Gordon

16 Jul, 2017 11:04 PM

Songs often come up in the rotation that I have already rated . . . but the station playing the song doesn't indicate that I had previously rated it. At other times my previous rating does show up. Why the difference? What is the purpose of rating if the ratings aren't saved?

  1. Support Staff 1 Posted by Crystal on 17 Jul, 2017 05:07 PM

    Crystal's Avatar

    Hi John,

    Thanks for writing in, and sorry you're encountering this issue. Ratings are saved when you're logged in. However, if you sometimes log in with your email address, and sometimes log in with Facebook, the ratings for each login method are stored separately.

    If you have any other questions, or if we can be of further assistance, please let us know.

    Thanks for your patience, and for listening,

    CE

  2. Crystal closed this discussion on 17 Jul, 2017 05:07 PM.

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