G David WOerner's Avatar

G David WOerner

14 Feb, 2018 12:27 PM

Agua Acquarios has hijacked the Christmas Channel. I plays two commercials simultaneously, with every song. Something is very, very wrong. G David Woerner
PS: I can't shut it off or eliminate it.

  1. Support Staff 1 Posted by Crystal on 14 Feb, 2018 03:23 PM

    Crystal's Avatar


    Thanks, and sorry that this is happening. It's NOT supposed to.

    We engage ad networks for our display ads, and stipulate that those ads CANNOT contain audio. Obviously, what you're hearing is in violation of those terms. Unfortunately, we need to manually remove these advertisers individually, which means we need to know who the advertiser is, and what geographic segment they're targeting. Thanks for letting us know which company's ads are playing audio at the same time as our music. If you would, we would very much appreciate a screenshot of the ad, and general information about where you are geographically (such as the state or province where you're listening). This will help us remove the ad.

    Thanks, and again, our apologies,


  2. Crystal closed this discussion on 14 Feb, 2018 03:23 PM.

  3. dwoerner re-opened this discussion on 15 Feb, 2018 02:12 PM

  4. 2 Posted by dwoerner on 15 Feb, 2018 02:12 PM

    dwoerner's Avatar

    Good morning:


    We are in Santiago, CHILE, Latin America.


    The commercials are from AGUA AQUARIOS


    It includes VOICE that indeed affects the music.


    Does that help??

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