background talking/music

Jim's Avatar

Jim

30 Dec, 2017 04:28 PM

I'm listening to Christmas Holidays/Old Fashion Christmas. And, every now & then, I hear someone talking behind the music, or some other music, like a commercial jingle, playing behind the music. ???

  1. Support Staff 1 Posted by Crystal on 04 Jan, 2018 10:05 PM

    Crystal's Avatar

    Hello Jim,

    Thanks, and sorry that this is happening. It's NOT supposed to.

    We engage ad networks for our display ads, and stipulate that those ads CANNOT contain audio. Obviously, what you're hearing is in violation of those terms. Unfortunately, we need to manually remove these advertisers individually, which means we need to know who the advertiser is, and what geographic segment they're targeting. So, if you can let us know which ad or ads are delivering audio while music is playing (let us know the product or service, or a screenshot is even better), and where you are geographically, this will help us remove the ad.

    Thanks, and again, our apologies,

    CE

  2. Crystal closed this discussion on 04 Jan, 2018 10:05 PM.

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