Virus attacks

Yalcin Tanik's Avatar

Yalcin Tanik

13 Feb, 2018 01:44 PM

I listen to AccuRadio practically everyday. First, thank you for the great classical music you offer to us.
Today, Symantec protection system in my PC detected and eliminated many attacks that come from Google chrome browser I use for listening to your radio (nothing else was open on the browser).

For your information, kind regards
Prof. Yalçın Tanık

  1. Support Staff 1 Posted by Crystal on 16 Feb, 2018 07:22 PM

    Crystal's Avatar

    Hello Yalcin,

    Thanks, and sorry that this is happening. It's NOT supposed to.

    We engage ad networks for our display ads, under terms which forbid malicious programs of the kind you describe. Unfortunately, if ads come through which are associated with malware, we need to manually remove these advertisers individually. In order to do so, we need to know who the advertiser is, and what geographic segment they're targeting. So, if you can let us know which ad or ads are present when your browser is being attacked by malware (let us know the product or service, or a screenshot is even better), and in general where you are located (for example, your province or state), this will be useful to us as we work to remove these ads.

    Thanks, and again, our apologies,

    CE

  2. Crystal closed this discussion on 16 Feb, 2018 07:22 PM.

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