Music does not play

zahid's Avatar

zahid

09 Feb, 2018 06:43 PM

keeps clocking. see attached.
tries 4 web browsers, same result.

  1. Support Staff 1 Posted by Crystal on 13 Feb, 2018 09:19 PM

    Crystal's Avatar

    Hello Zahid,

    Thanks for writing in, and sorry you're encountering this problem. When channels get stuck loading and show the "Music will resume shortly" message shown in your screenshot, the troubleshooting steps in this article are often helpful:
    Playback Stops / Channel Stuck Loading

    Also, please keep in mind that the Opera browser has some known errors accessing our service on a Windows computer. For the best results, please visit AccuRadio with a different browser.

    If you've tried these steps, but continue to experience the same issue, please let us know.

    Thanks for your patience, and for listening,

    CE

  2. Crystal closed this discussion on 13 Feb, 2018 09:19 PM.

  3. bbslvr re-opened this discussion on 16 Feb, 2018 11:43 PM

  4. 2 Posted by bbslvr on 16 Feb, 2018 11:43 PM

    bbslvr's Avatar

    That worked. Thank you!

    Sent: Tuesday, February 13, 2018 at 1:19 PM
    From: Crystal <[email blocked]>
    To: [email blocked]
    Subject: Re: Music does not play [Problems #22181]
    <!--pre { width: 92.0%; margin: 10.0px 2.0%; padding: 5.0px 2.0%; background: rgb(239,239,239); border: 1.0px solid rgb(214,214,214); } blockquote { margin-left: 0; padding-left: 1.0em; border-left: 5.0px solid rgb(204,204,204); } -->

    // Please reply above this line
    ==================================================

    From: Crystal (Support staff)

    Hello Zahid,

    Thanks for writing in, and sorry you're encountering this problem. When channels get stuck loading and show the "Music will resume shortly" message shown in your screenshot, the troubleshooting steps in this article are often helpful:
    Playback Stops / Channel Stuck Loading

    Also, please keep in mind that the Opera browser has some known errors accessing our service on a Windows computer. For the best results, please visit AccuRadio with a different browser.

    If you've tried these steps, but continue to experience the same issue, please let us know.

    Thanks for your patience, and for listening,

    CE

    On Fri, Feb 09 at 10:43 AM PST, zahid wrote:

    keeps clocking. see attached.
    tries 4 web browsers, same result.

    Having trouble reading this? View this discussion online: Music does not play.

    Reply with #ignore to stop receiving notifications for this discussion.


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