music stops

STEVE O'NEILL's Avatar

STEVE O'NEILL

07 Feb, 2018 09:13 PM

Hi,
this just happened: if i open another website my accuradio stops playing, for example: i clicked on accuradio help and the music stopped until i went back to the accuradio site.

I have not changed any settings anywhere it all of the sudden stopped

I have always used a mac with Safari as my browser and never had this problem

any ideas?

  1. Support Staff 1 Posted by Crystal on 12 Feb, 2018 10:21 PM

    Crystal's Avatar

    Hello

    Thanks for writing in, and sorry you're encountering this problem. One thing that may help with this issue is to clear your browser's cache, by following the instructions in this article:
    Playback Stops / Channel Stuck Loading

    If you've tried these steps, but continue to experience the same issue, please let us know.

    Thanks for your patience, and for listening,

    CE

  2. Crystal closed this discussion on 12 Feb, 2018 10:21 PM.

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