Other channels cutting in and out

Kyle's Avatar

Kyle

05 Feb, 2018 01:32 PM

I'm listening to my station and periodically very loud music from another station will cut in and out. Usually it sounds like it may be some type of add. Its very startling and disturbing because I'm listening to relaxing music. Please address!

  1. Support Staff 1 Posted by Crystal on 12 Feb, 2018 10:25 PM

    Crystal's Avatar

    Hello Kyle,

    Thanks, and sorry that this is happening. It's NOT supposed to.

    We engage ad networks for our display ads, and stipulate that those ads CANNOT contain audio. Obviously, what you're hearing is in violation of those terms. Unfortunately, we need to manually remove these advertisers individually, which means we need to know who the advertiser is, and what geographic segment they're targeting. So, if you can let us know which ad or ads are delivering audio while music is playing (let us know the product or service, or a screenshot is even better), and where you are geographically, this will help us remove the ad.

    Thanks, and again, our apologies,

    CE

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