music stuck

howard schwartz's Avatar

howard schwartz

10 Jan, 2018 07:12 PM

When I choose a channel, I get the message "music will resume shortly". Music never starts. When I hit the play button again, I get the message "You're already listening to Super-Mellow Instrumental Jazz.".

  1. Support Staff 1 Posted by Crystal on 16 Jan, 2018 10:06 PM

    Crystal's Avatar

    Hello Howard,

    Thanks for writing in, and sorry you're encountering this problem. When channels get stuck loading and you see the message "Music will resume shortly", the troubleshooting steps in this article are often helpful:
    Playback Stops / Channel Stuck Loading

    If you've tried these steps, but continue to experience the same issue, please let us know.

    Thanks for your patience, and for listening,

    CE

  2. Crystal closed this discussion on 16 Jan, 2018 10:06 PM.

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