My 5 Star Channel

George Young's Avatar

George Young

09 Jan, 2018 06:41 PM

It is gray and won't open. All the other 'My Channels' are fine.

  1. Support Staff 1 Posted by Crystal on 16 Jan, 2018 06:38 PM

    Crystal's Avatar

    Hello George,

    Thanks for writing in, and sorry you're encountering this problem. On our end, the account for the email address you're using to post here has a Five Star Radio channel with 247 songs on it. And since none of your highly-rated songs are Holiday songs, there isn't any setting on our site that would ordinarily make them disappear.

    Since you're able to view the other Favorite channels on your "My Channels" page, that means you are logged in.

    These facts rule out most of the common reasons why users are temporarily unable to access their Five Star Radio channels. If you could, we would appreciate a screenshot, which shows your "My Channels" page with the Five Star Radio icon greyed out. A bug report taken while on this screen might also be helpful as we try to figure out what has gone wrong.
    How To Send AccuRadio A Bug Report

    If you have any other questions, or if we can help with anything else in the meantime, please let us know.

    Thanks for your patience, and for listening,


  2. 2 Posted by George Young on 16 Jan, 2018 09:39 PM

    George Young's Avatar

    Thanks, the problem is resolved. (I was not logged in.)

    Our whole family LOVES AccuRadio!!!

    Keep up the great work!!!


  3. Crystal closed this discussion on 16 Jan, 2018 09:54 PM.

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