No access to music at all

Ricardo's Avatar

Ricardo

03 Jan, 2018 08:19 PM

Since more than a month I cannot acces any channel, only adds and a message saying «music will return shortly» but it never does! I have been using accuradio for years, but I am about to uninstall it!

  1. Support Staff 1 Posted by Crystal on 09 Jan, 2018 08:46 PM

    Crystal's Avatar

    Hello Ricardo,

    Thanks for writing in, and sorry you're encountering this problem. When channels get stuck loading (and show the message "Music will resume shortly"), the troubleshooting steps in this article are often helpful:
    Playback Stops / Channel Stuck Loading

    If you've tried these steps, but continue to experience the same issue, please let us know.

    Thanks for your patience, and for listening,

    CE

  2. Crystal closed this discussion on 09 Jan, 2018 08:46 PM.

  3. Ricardo re-opened this discussion on 17 Jan, 2018 07:41 PM

  4. 2 Posted by Ricardo on 17 Jan, 2018 07:41 PM

    Ricardo's Avatar

    Hi Crystal,
    Thanak you so much for your advise, bit it did not work. I cleaned data and cache in, my Android but it still does not load the channel. It may be something with the adds, as things seem to go in a good direction untill Google adds enters in scene. I am getting discouraged, to be sincere...

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