Al Butler's Avatar

Al Butler

14 Dec, 2017 05:00 AM

Hi I love your station been listening for months always logged in now it says ai need to log in (have done always ) all in all favorites are gone you keep asking my birth date and and age and give nothing ???
this sucks

  1. Support Staff 1 Posted by Crystal on 15 Dec, 2017 10:12 PM

    Crystal's Avatar

    Hi Al,

    Thanks for writing in, and sorry you encountered this problem. When you log into our site, you can set your browser to save your login information, so that it can automatically keep you signed in. It may be worth while to check your browser settings to see if you still have your AccuRadio information saved.

    Secondly, it sounds as though you were looking at the "Sign up" window which lets new listeners create an account. Since you already have an account, you'll need to switch over to the "Log in" window, as shown in the images below.

    Please let us know if we can help with anything else.

    Thanks for your patience, and for listening,


  2. Crystal closed this discussion on 15 Dec, 2017 10:12 PM.

  3. AL Butler re-opened this discussion on 16 Dec, 2017 02:09 AM

  4. 2 Posted by AL Butler on 16 Dec, 2017 02:09 AM

    AL Butler's Avatar

    Thanks tried that only one favorite now, no my channels I guess I’ll start over it’s all gone


  5. System closed this discussion on 13 Jan, 2018 02:10 AM.

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