no 5-start access?

bill's Avatar


05 Dec, 2017 02:50 PM

Is anybody else having trouble finding that toggle button that lets the xmas music play??
Here's a screen-grab--I sure don't see anything to the left of the "blend" option!

  1. Support Staff 1 Posted by Paul Maloney on 05 Dec, 2017 03:13 PM

    Paul Maloney's Avatar

    Hi Bill, in the screenshot, you're not listening to your 5-Star channel.
    Launch the channel, and you'll see the toggle.
    Paul Maloney
    EVP/Music Programming
    [email blocked]

  2. 2 Posted by Bill@Silverleaf... on 05 Dec, 2017 03:21 PM

    Bill@Silverleaf Design's Avatar

    I can't launch the channel--it says

    ERROR You have only 4 songs rated 4 or 5 stars, you need at least 16

    It sounds like I have to have at least 16 NOT holiday songs rated 4 or 5
    stars, not just 16 (or 30) songs rated.

  3. Support Staff 3 Posted by Crystal on 07 Dec, 2017 10:32 PM

    Crystal's Avatar

    Hello Bill,

    You're correct, and our apologies for the confusion. In order to unlock Five Star, you'll need to rate at least 16 non-Holiday songs while logged in. Once the channel is unlocked and you've launched it, there should be a toggle that lets you choose to include Holiday/Christmas songs in the channel. This article explains a bit more about Five Star:
    Five Star Radio

    Hopefully this answers your question. If you have other questions, or if we can help with anything else, please let us know.

    Thanks for your patience, and for listening,


  4. Crystal closed this discussion on 07 Dec, 2017 10:32 PM.

  5. Bill@Silverleaf Design re-opened this discussion on 08 Dec, 2017 08:58 PM

  6. 4 Posted by Bill@Silverleaf... on 08 Dec, 2017 08:58 PM

    Bill@Silverleaf Design's Avatar

    I DID rate non-holiday songs-- 24 of them. That's 8 more than required
    (and it was 26 until I downgraded 2 of them).

    I DID get to unlock the channel, and I DID see the toggle that let me
    choose to include holiday music. It worked for one day. The next
    morning, the toggle was gone and none of the holiday songs play.

    I can access the 5-star radio. It just is not working the way the
    website says it does.

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