No playback

Jennifer's Avatar

Jennifer

14 Nov, 2017 01:12 AM

For weeks now, I've been having problems with this site. The song only plays for a second or two, and then cuts off. The ads manage to play just fine, however. I've checked the help section, and followed the advice, but still nothing.

  1. Support Staff 1 Posted by Crystal on 14 Nov, 2017 08:56 PM

    Crystal's Avatar

    Hello Jennifer,

    Sorry you're experiencing a problem, thanks for writing. We've found the majority of people who are experiencing this problem are using an ad blocker, and that deactivating the ad blocker solves the problem. So please add our site to your ad blocker's list of sites allowed to deliver ads (if you're using one).

    If you're NOT using an ad blocker, or deactivating it doesn't solve the issue, please contact us again, giving us as much detail as possible as to how you listen (platform, browser, operating system, etc.).

    Thanks for your patience, and for listening,

    CE

  2. Crystal closed this discussion on 14 Nov, 2017 08:56 PM.

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