music constantly cuts out

Debra's Avatar

Debra

12 Oct, 2017 05:13 PM

Hello, I have been listening to Accu radio for months now with no issues. Suddenly this week my signal cuts in and out. There are no other problems with my internet. It is very annoying and hopefully someone will have a suggestion for me to fix the issue.
It happens everyday several times a day. I eventually turn it off.

  1. Support Staff 1 Posted by Crystal on 12 Oct, 2017 08:08 PM

    Crystal's Avatar

    Hello Debra,

    Thanks for writing in, and sorry you're encountering this problem. When our site is "buffering" or cutting in and out as you describe, the troubleshooting steps in this article might be helpful:
    Playback Stops / Channel Stuck Loading

    If you've tried these steps, but continue to experience the same issue, please let us know.

    Thanks for your patience, and for listening,

    CE

  2. Crystal closed this discussion on 12 Oct, 2017 08:08 PM.

  3. epipuppy re-opened this discussion on 12 Oct, 2017 08:35 PM

  4. 2 Posted by epipuppy on 12 Oct, 2017 08:35 PM

    epipuppy's Avatar

    Thanks. I'll try the steps. I do listen every day and I tell all my friends how great the station is.

  5. Crystal closed this discussion on 13 Oct, 2017 04:40 PM.

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