Blend is not working

Sonia Myers's Avatar

Sonia Myers

11 Oct, 2017 06:03 PM

Good Morning!
I love ACCURadio!! However, today for some reason, I am unable to "blend" different genre's of music. First selection works, but stops when I choose a second station and no music plays at all.

Thanks for your help with this.

Sonia.

  1. Support Staff 1 Posted by Crystal on 11 Oct, 2017 08:52 PM

    Crystal's Avatar

    Hello Sonia,

    Thanks for writing in, and sorry you're encountering this problem. Based on your description of the problem, we'd like to ask you to submit a bug report. This report will help us understand what's happening in your browser, so that we can recommend a solution for this issue. The bug report is just an image which shows a little more information about how your browser is working (or not) while you're on our site:
    How to Send AccuRadio a Bug Report

    If you have any questions, or if we can be of any further assistance in the meantime, please let us know.

    Thanks for your patience, and for listening,

    CE

  2. 2 Posted by Sonia Myers on 12 Oct, 2017 11:00 PM

    Sonia Myers's Avatar

    [image: Inline image 1]
    Bug Report,

  3. Support Staff 3 Posted by Crystal on 13 Oct, 2017 03:05 PM

    Crystal's Avatar

    Hello Sonia,

    Thank you very much for sending us this report. We appreciate your patience and assistance! However, this particular report doesn't contain the information we need to be able to help with this problem.
    1. Since the error you encountered happened while you were trying to blend, the report should be collected during blending. That way we can see what our site is trying to do, and hopefully see why it wasn't.
    2. In the developer window, the tab that shows what we're looking for is the "Console" tab. The "Console" tab reveals what commands the browser's program is trying to carry out. The Network tab just shows how the browser is connecting to the internet.

    The images attached should be helpful in collecting another report. Once again, thanks for your assistance in investigating this error, and please let us know if you have any questions.

    CE

  4. Crystal closed this discussion on 13 Oct, 2017 03:05 PM.

  5. Sonia Myers re-opened this discussion on 13 Oct, 2017 09:14 PM

  6. 4 Posted by Sonia Myers on 13 Oct, 2017 09:14 PM

    Sonia Myers's Avatar

    Hi Crystal, thanks for getting back so quickly. I have included the
    correct information this time, I think. Good luck and thanks.

    [image: Inline image 1]

  7. 5 Posted by Sonia Myers on 19 Oct, 2017 03:45 PM

    Sonia Myers's Avatar

    Hi Crystal,

    Just follow-up as I have not heard back. Any luck with this issue please
    and thanks?

  8. 6 Posted by Sonia Myers on 24 Oct, 2017 08:35 PM

    Sonia Myers's Avatar

    Hey Crystal,

    Still waiting to hear back on any assistance with blending more than one
    channel on ACCU? Thanks.

  9. System closed this discussion on 21 Nov, 2017 08:40 PM.

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