repitition of getting only ads and about accuradio donating to hurricane victims - NO MUSIC

cranny1701's Avatar

cranny1701

06 Oct, 2017 07:31 PM

I get the same ad for accuradio's hurricane donations and the same commercial ads repeating each other. NO MUSIC!

  1. Support Staff 1 Posted by Crystal on 06 Oct, 2017 08:20 PM

    Crystal's Avatar

    Hello,

    Thanks for writing in, and sorry you're encountering this problem. So that we can better assist you, would you please let us know - are you using our service on the same desktop computer you're using to post here, or through one of our mobile apps?

    If you're on a computer and experiencing this issue, please visit this test link and let us know if you can hear music playing:
    Music connectivity test

    Many thanks,

    CE

  2. Crystal closed this discussion on 06 Oct, 2017 08:20 PM.

  3. cranny1701 re-opened this discussion on 10 Oct, 2017 10:19 PM

  4. 2 Posted by cranny1701 on 10 Oct, 2017 10:19 PM

    cranny1701's Avatar

    I am on the same desktop computer I'm using to post this problem.

  5. Support Staff 3 Posted by Crystal on 11 Oct, 2017 04:30 PM

    Crystal's Avatar

    Thanks for your reply. This narrows down the possible causes of the error you're encountering. If you would, please visit the link posted above, and let us know if you can hear music playing through the test link. Depending on whether or not you can hear it, this will let us know more specifically where the error is coming from, so that we can recommend a solution.

    Many thanks,

    CE

  6. Crystal closed this discussion on 11 Oct, 2017 04:30 PM.

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