Music will resume shortly...

Shannon's Avatar

Shannon

03 Oct, 2017 01:36 PM

All last week and this week accu radio isn't playing music. it just keeps saying Music will resume shortly... and the music never starts.

  1. 1 Posted by Shannon on 03 Oct, 2017 01:37 PM

    Shannon's Avatar

    i am on a laptop at work trying to listen on google chrome. i have also tried internet explorer and neither of them work.

  2. Support Staff 2 Posted by Crystal on 03 Oct, 2017 03:04 PM

    Crystal's Avatar

    Hello Shannon,

    Thanks for writing in, and sorry you're encountering this problem. When our channels get stuck loading as you describe, the troubleshooting steps in this article are often helpful:
    Playback Stops / Channel Stuck Loading

    If you've tried these steps, but continue to experience the same issue, please let us know.

    Thanks for your patience, and for listening,

    CE

  3. Crystal closed this discussion on 03 Oct, 2017 03:04 PM.

  4. Shannon Oukada re-opened this discussion on 03 Oct, 2017 04:07 PM

  5. 3 Posted by Shannon Oukada on 03 Oct, 2017 04:07 PM

    Shannon Oukada's Avatar

    I tried those steps last week when I wrote about the same problem. And clearing the cache and history didn't help.

    Sent from iPhone. iTypos. iApologize.

    On Oct 3, 2017, at 11:04 AM, Crystal <[email blocked]<mailto:[email blocked]>> wrote:

  6. Support Staff 4 Posted by Crystal on 03 Oct, 2017 04:13 PM

    Crystal's Avatar

    Hello Shannon,

    Our apologies that the troubleshooting steps weren't effective. The next thing we'd like to do is ask you to submit a bug report - a screenshot of some information from inside your browser which will help our tech team better understand what's wrong. This article explains how to create one:
    How to Send AccuRadio a Bug Report

    If you have any other questions, or if we can be of further assistance in the meantime, please let us know.

    Many thanks,

    CE

  7. 5 Posted by Shannon Oukada on 04 Oct, 2017 03:06 PM

    Shannon Oukada's Avatar

    [cid:4161daf7-6009-4cd5-929f-91c1af432030]

    Shannon Oukada

    ________________________________

  8. 6 Posted by Shannon Oukada on 04 Oct, 2017 03:07 PM

    Shannon Oukada's Avatar

    [cid:b5de0da3-604f-4fc5-93d2-5f71722a9f1e]

    Shannon Oukada

    ________________________________

  9. Support Staff 7 Posted by Crystal on 04 Oct, 2017 04:49 PM

    Crystal's Avatar

    Hello Shannon,

    Thank you very much for providing us with this information. After review, our tech team has requested that you visit this test link:

    Music connectivity test

    Please let us know if you are able to hear the music through this link. This will help us better understand the error you encountered, and hopefully recommend a solution.

    Many thanks,

    CE

  10. Crystal closed this discussion on 04 Oct, 2017 04:49 PM.

  11. Shannon Oukada re-opened this discussion on 04 Oct, 2017 05:04 PM

  12. 8 Posted by Shannon Oukada on 04 Oct, 2017 05:04 PM

    Shannon Oukada's Avatar

    yes I can hear the music with that link.

    thanks

    Shannon Oukada

    ________________________________

  13. Support Staff 9 Posted by Crystal on 10 Oct, 2017 09:09 PM

    Crystal's Avatar

    Hello Shannon,

    Just wanted to follow up with you about the errors you had been encountering with our site. There had been some issue on our end which have since been resolved - is our site playing again properly? Or are channels still getting stuck loading when you try to launch them?

    Thanks again for your patience,

    CE

  14. Crystal closed this discussion on 10 Oct, 2017 09:09 PM.

  15. Shannon Oukada re-opened this discussion on 16 Oct, 2017 01:45 PM

  16. 10 Posted by Shannon Oukada on 16 Oct, 2017 01:45 PM

    Shannon Oukada's Avatar

    No it's still not working.

    Sent from iPhone. iTypos. iApologize.

    On Oct 10, 2017, at 5:11 PM, Crystal <[email blocked]<mailto:[email blocked]>> wrote:

  17. System closed this discussion on 13 Nov, 2017 01:50 PM.

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