Integrity of connection

Marv Reeder's Avatar

Marv Reeder

12 Sep, 2017 05:41 PM

I keep getting a warning that the name on the security certificate is invalid or does not match the name of the site. Then asks me if I want to proceed. Is this a problem with my computer or what?

  1. Support Staff 1 Posted by Crystal on 12 Sep, 2017 09:51 PM

    Crystal's Avatar

    Hello Marv,

    Thanks for writing in, and sorry you're experiencing these pop-ups. In Internet Explorer, there are two common troubleshooting steps which might resolve this issue:

    1. Double check to make sure your computer's time and date are correct. A mismatch on these can result in security warnings.

    2. This thread from Microsoft’s official help forum contains troubleshooting steps for resolving the issue you describe in Internet Explorer:
      Microsoft Community Forum: Security Certificate Error

    If we can be of further assistance, please let us know.

    Thanks for your patience, and for listening,


  2. Crystal closed this discussion on 12 Sep, 2017 09:51 PM.

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