sound from the advertising cutting into the sound tracks

Jennifer Thornton's Avatar

Jennifer Thornton

11 Sep, 2017 04:55 PM

FYI: experiencing sound from the advertising cutting into the sound tracks. This only started today.

  1. Support Staff 1 Posted by Crystal on 12 Sep, 2017 05:55 PM

    Crystal's Avatar

    Hello Jennifer,

    Thanks for writing, and sorry you’re seeing those. Ads that play audio at the same time as our music are in clear violation of our ad policies and are removed as soon as possible.

    Could you provide any information about the ad that’s playing audio over the music? What was the advertisement for? If possible, providing your general location (country and province or state) and a screenshot can help us track the ad down faster.

    Again, our apologies, and thanks for listening,

    CE

  2. Crystal closed this discussion on 12 Sep, 2017 05:55 PM.

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