stopping

Darla Butz's Avatar

Darla Butz

08 Sep, 2017 07:46 PM

for the last few days it been stopping in the middle of a song and I have to push the skip button constantly. what could be the problem?

  1. Support Staff 1 Posted by Crystal on 08 Sep, 2017 10:07 PM

    Crystal's Avatar

    Hello Darla,

    Thanks for writing in, and sorry you're encountering this problem. When playback suddenly stops as you describe, the troubleshooting steps in this article are often helpful:
    Playback Stops / Channel Stuck Loading

    If you've tried these steps, but continue to experience the same issue, please let us know.

    Thanks for your patience, and for listening,

    CE

  2. Crystal closed this discussion on 08 Sep, 2017 10:07 PM.

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