Radio Cutting Out

James Knight's Avatar

James Knight

08 Sep, 2017 12:36 PM

I am experiencing drop out of you radio service. I have noted that there are two or three embedded advertising videos running at the same time. I am also experiencing sound from the advertising cutting into the sound tracks. This only started today, system has been fine up to this point. It is also slowing down the writing of this message.


  1. Support Staff 1 Posted by Crystal on 08 Sep, 2017 10:03 PM

    Crystal's Avatar

    Hello James,

    Thanks for letting us know about these ads. Ads that play audio at the same time as our music are in clear violation of our ad policies. We will do our best to track them down and remove them as soon as possible.

    Again, our apologies, and thanks for listening.


  2. Crystal closed this discussion on 08 Sep, 2017 10:03 PM.

  3. Jim Knight re-opened this discussion on 11 Sep, 2017 11:41 AM

  4. 2 Posted by Jim Knight on 11 Sep, 2017 11:41 AM

    Jim Knight's Avatar


    Thank you for your prompt response. As of this morning, only one add was cutting into your music, it was from Holiday Inn. However, it was much less than what I experienced last week. Your station is excellent, and I am enjoying the music very much during the weekday at work.

    Thank you for your support.

    James Knight
    Director of Engineering
    2901 Summit Avenue,
    Suite 400,
    Plano Texas 75074
    Office: 972-638-9309
    Fax: 972-638-9314
    Mobile: 972-832-9633
    [cid:[email blocked]]

  5. Crystal closed this discussion on 12 Sep, 2017 05:23 PM.

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