Issue at website

Fábio's Avatar

Fábio

15 Aug, 2017 02:11 PM

Good morning.

Please, HELP ME! All channels that were saved in "my favorites" disappeared. Was it a problem there on the website?

Can not you really get it back?

Could you response me?

Thank you...

  1. Support Staff 1 Posted by Crystal on 17 Aug, 2017 09:12 PM

    Crystal's Avatar

    Hello Fábio,

    Thanks for writing in, and sorry you encountered this problem. It turned out in your case what was preventing your Favorites from being displayed was something we could repair on our end - they should be displaying again properly now.

    Please let us know if we can be of further assistance.

    Have a great day, and thanks for listening,

    CE

  2. Crystal closed this discussion on 17 Aug, 2017 09:12 PM.

  3. Fábio Castro re-opened this discussion on 17 Aug, 2017 09:32 PM

  4. 2 Posted by Fábio Castro on 17 Aug, 2017 09:32 PM

    Fábio Castro's Avatar

    Hi, Crystal.

    Aparentemente o problema ainda não foi resolvido...meus canais favoritos ainda não voltaram para minha lista...fiz o sign out e em seguida o log in novamente, mas não voltaram.

    Devo reiniciar o computador ou algo assim? 

    Thank you very much for your help!

    Fábio.

     

     



    De: "Crystal" <[email blocked]>
    Enviada: 2017/08/17 18:12:37
    Para: [email blocked]
    Assunto: Re: Issue at website [Problems #17398]
     
    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }

    // Please reply above this line
    ==================================================

    From: Crystal (Support staff)

    Hello Fábio,

    Thanks for writing in, and sorry you encountered this problem. It turned out in your case what was preventing your Favorites from being displayed was something we could repair on our end - they should be displaying again properly now.

    Please let us know if we can be of further assistance.

    Have a great day, and thanks for listening,

    CE

    On Tue, Aug 15 at 07:11 AM PDT, Fábio wrote:

    Good morning.

    Please, HELP ME! All channels that were saved in "my favorites" disappeared. Was it a problem there on the website?

    Can not you really get it back?

    Could you response me?

    Thank you...

    Having trouble reading this? View this discussion online: Issue at website.

    Reply with #ignore to stop receiving notifications for this discussion.

  5. 3 Posted by Fábio Castro on 17 Aug, 2017 09:33 PM

    Fábio Castro's Avatar
    Hi, Crystal.








     

     



    De: "Crystal" <[email blocked]>
    Enviada: 2017/08/17 18:12:37
    Para: [email blocked]
    Assunto: Re: Issue at website [Problems #17398]
     
    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }

    // Please reply above this line
    ==================================================

    From: Crystal (Support staff)

    Hello Fábio,

    Thanks for writing in, and sorry you encountered this problem. It turned out in your case what was preventing your Favorites from being displayed was something we could repair on our end - they should be displaying again properly now.

    Please let us know if we can be of further assistance.

    Have a great day, and thanks for listening,

    CE

    On Tue, Aug 15 at 07:11 AM PDT, Fábio wrote:

    Good morning.

    Please, HELP ME! All channels that were saved in "my favorites" disappeared. Was it a problem there on the website?

    Can not you really get it back?

    Could you response me?

    Thank you...

    Having trouble reading this? View this discussion online: Issue at website.

    Reply with #ignore to stop receiving notifications for this discussion.

  6. 4 Posted by Fábio Castro on 18 Aug, 2017 11:51 AM

    Fábio Castro's Avatar
     
    Hi, Crystal.








     

     



    De: "Crystal" <[email blocked]>
    Enviada: 2017/08/17 18:12:37
    Para: [email blocked]
    Assunto: Re: Issue at website [Problems #17398]
     
    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }

    // Please reply above this line
    ==================================================

    From: Crystal (Support staff)

    Hello Fábio,

    Thanks for writing in, and sorry you encountered this problem. It turned out in your case what was preventing your Favorites from being displayed was something we could repair on our end - they should be displaying again properly now.

    Please let us know if we can be of further assistance.

    Have a great day, and thanks for listening,

    CE

    On Tue, Aug 15 at 07:11 AM PDT, Fábio wrote:

    Good morning.

    Please, HELP ME! All channels that were saved in "my favorites" disappeared. Was it a problem there on the website?

    Can not you really get it back?

    Could you response me?

    Thank you...

    Having trouble reading this? View this discussion online: Issue at website.

    Reply with #ignore to stop receiving notifications for this discussion.

  7. 5 Posted by Fábio Castro on 20 Aug, 2017 09:59 PM

    Fábio Castro's Avatar
    Hi, Crystal.








     

     



    De: "Crystal" <[email blocked]>
    Enviada: 2017/08/17 18:12:37
    Para: [email blocked]
    Assunto: Re: Issue at website [Problems #17398]
     
    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }

    // Please reply above this line
    ==================================================

    From: Crystal (Support staff)

    Hello Fábio,

    Thanks for writing in, and sorry you encountered this problem. It turned out in your case what was preventing your Favorites from being displayed was something we could repair on our end - they should be displaying again properly now.

    Please let us know if we can be of further assistance.

    Have a great day, and thanks for listening,

    CE

    On Tue, Aug 15 at 07:11 AM PDT, Fábio wrote:

    Good morning.

    Please, HELP ME! All channels that were saved in "my favorites" disappeared. Was it a problem there on the website?

    Can not you really get it back?

    Could you response me?

    Thank you...

    Having trouble reading this? View this discussion online: Issue at website.

    Reply with #ignore to stop receiving notifications for this discussion.

  8. Support Staff 6 Posted by Crystal on 21 Aug, 2017 05:18 PM

    Crystal's Avatar

    Hello Fábio,

    Our apologies. While on our end, your favorites are still saved under this email address, we are now investigating why they're not being displayed for you. We appreciate your patience in the meantime, and thank you for listening!

    CE

  9. Crystal closed this discussion on 21 Aug, 2017 05:18 PM.

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