Greg Southard's Avatar

Greg Southard

07 Aug, 2017 05:39 AM

Player playing but no audio

  1. Support Staff 1 Posted by Crystal on 11 Aug, 2017 03:31 PM

    Crystal's Avatar

    Hello Greg,

    If you are seeing the current song information but not hearing any sound, users have found it may be any of the following problems:

    • Your computer's sound volume is muted or set too low

    • Your computer speakers' volume is muted or set too low

    • Your computer speakers are off

    • Your computer speakers are disconnected from your computer

    • You have headphones plugged in to your computer or speakers, preventing sound from playing out loud

    A quick way to tell if it's something above is to try playing something else on your computer with audio, like a local music file or a YouTube video. Please let us know if this doesn't help.

    Thanks for your patience, and for listening,


  2. Crystal closed this discussion on 11 Aug, 2017 03:31 PM.

  3. Greg Southard re-opened this discussion on 12 Aug, 2017 08:39 PM

  4. 2 Posted by Greg Southard on 12 Aug, 2017 08:39 PM

    Greg Southard's Avatar

    Thanks for getting back with me. I will try again. Spotify works, so it's
    not on my end.


  5. System closed this discussion on 09 Sep, 2017 08:40 PM.

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