AccuRadio keeps turning off

Michael Sehested's Avatar

Michael Sehested

17 Jul, 2017 04:20 PM

I LOVE your App but it constantly turns off by itself for no reason. None of the other Apps on my Brand new LG G4 Phone have this problem.
I have complained here twice without ANY response.
I Messaged your Facebook page and they want me to deal with you!

  1. 1 Posted by mjsehested on 17 Jul, 2017 10:42 PM

    mjsehested's Avatar

    Thanks Kurt but Registering was Impossible to complete.It also wouldn't offer me any features that I don't already have. I assume that I Registered when I got the App at the Play Store.
    Sent from my T-Mobile 4G LTE device
    ------ Original message------From: AccuRadio Date: Mon, Jul 17, 2017 12:22 PMTo: [email blocked];Cc: Subject:AccuRadio feedback received!
    Dear Michael Sehested,

    Thanks very much for providing feedback to AccuRadio! Someone will be looking over your post -- AccuRadio keeps turning off -- very soon.

    Based on your support request, we think you should check out the following articles in our FAQ:
      
      - "Registering With AccuRadio" at http://help.accuradio.com/kb/using-accuradio/registering-with-accuradio
      
      - "AccuRadio on Android" at http://help.accuradio.com/kb/using-accuradio/accuradio-on-android
      
      - "AccuRadio on iOS Mobile Devices" at http://help.accuradio.com/kb/using-accuradio/accuradio-on-ios-mobile-devices
      

    We'll send an email to you (at [email blocked]) when we update your support request. Alternatively, you can keep track of this conversation at http://help.accuradio.com/discussions/problems/16498-accuradio-keeps-turning-off

    From all of us at AccuRadio, thank you for listening and supporting us!

    Sincerely,
    Kurt Hanson
    CEO, AccuRadio

  2. Support Staff 2 Posted by Crystal on 18 Jul, 2017 06:01 PM

    Crystal's Avatar

    Hi Michael,

    Thanks for writing in, and sorry you're encountering this problem. I also apologize that the only post of yours I was able to find on this forum was this one from March 26th, Sharing your app on Facebook. The best way to recommend one of our mobile apps to friends would be to share the link to the app's page on either the iTunes store or Google Play store, whichever is appropriate for their device.

    Downloading one of our apps does not automatically complete registration. You can listen anonymously through our apps if you wish to do so. However, if you register and log in using your email address, this makes it possible to store preferences such as your song ratings and listening history on our servers to enhance your listening experience over time.

    If AccuRadio plays for awhile and then stops, it's possible the troubleshooting steps in this article may be helpful:
    Playback Stops / Channel Stuck Loading

    If you've tried these steps, but are still experiencing the same issue, please let us know.

    Thanks for your patience, and for listening,

    CE

  3. Crystal closed this discussion on 18 Jul, 2017 06:01 PM.

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