Music won't play

Sarah Peryam's Avatar

Sarah Peryam

17 Jul, 2017 01:20 PM

Since Friday, I haven't been able to play any music. I am able to log on and click on a channel, but then it doesn't get past the "loading" point. I'm wondering if there is something going on with the site or with my computer. I have never had this problem before and I have been using accuradio for 10 months. I really love it and I don't want to lose it!

  1. Support Staff 1 Posted by Crystal on 17 Jul, 2017 06:04 PM

    Crystal's Avatar

    Hi Sarah,

    Thanks for writing in, and sorry you're encountering this problem. When channels get stuck loading as you describe, the troubleshooting steps in this article are usually helpful:
    Playback Stops / Channel Stuck Loading

    If you've tried these steps, but continue to encounter the same issue, please let us know.

    Thanks for your patience, and for listening,


  2. Crystal closed this discussion on 17 Jul, 2017 06:04 PM.

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