Music doesn't return after commercial

Cheryl Basso's Avatar

Cheryl Basso

15 Jul, 2017 06:02 PM

Hello
I really like the new 'favorites' selection that you have added. I am using it today on my cell phone, a samsung galaxy 7. However, after some commercials, the music never returns, although the circle arrow says 'music will return shortly.' I usually just have to stop what I am doing and restart the channel.This happened several times today after a home depot commercial would end.
I hope you can fix this soon.
Thanks
Cheryl Basso
Plainfield Illinois

  1. Support Staff 1 Posted by Crystal on 17 Jul, 2017 07:23 PM

    Crystal's Avatar

    Hi Cheryl,

    Thanks for writing in, and sorry you're encountering this problem. If playback works for awhile but then stops as you describe, the troubleshooting steps in this article are usually helpful:
    Playback Stops / Channel Stuck Loading

    If you've tried these steps, but continue to encounter the same issue, please let us know.

    Thanks for your patience, and for listening,

    CE

  2. Crystal closed this discussion on 17 Jul, 2017 07:23 PM.

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