Wont Load

Robert Kail's Avatar

Robert Kail

15 Jul, 2017 04:03 PM

I was listening to your site, opened another window to work, music stopped, went back to your site, little balls spinning around with message saying Loading. Nothing happens.

  1. Support Staff 1 Posted by Crystal on 17 Jul, 2017 03:33 PM

    Crystal's Avatar

    Hi Robert,

    Thanks for writing in, and sorry you're encountering this problem. When a channel gets stuck loading as your describe, the troubleshooting steps in this article are usually helpful:
    Playback Stops / Channel Stuck Loading

    If you've tried these steps, but continue to experience the same error, please let us know.

    Thanks for your patience, and for listening,

    CE

  2. Crystal closed this discussion on 17 Jul, 2017 03:33 PM.

  3. Robert Kail re-opened this discussion on 17 Jul, 2017 05:54 PM

  4. 2 Posted by Robert Kail on 17 Jul, 2017 05:54 PM

    Robert Kail's Avatar

    I followed the correction steps. The program did load and runs.
    Occasionally there is a brief pause, like a short skip, in the music. A now
    and the thing.
    Bob Kail

  5. Support Staff 3 Posted by Crystal on 17 Jul, 2017 06:00 PM

    Crystal's Avatar

    Hi Bob,

    Thanks for trying those troubleshooting steps; it's good to hear they helped somewhat. For the issue of songs "skipping", the most common reason is if there are ad blockers running in the browser you're using to listen. Adding AccuRadio to the list of sites allowed to deliver ads will most often resolve the issue. More information is available here:
    Playback Stops Mid-Song

    If you have other questions, or if we can be of further assistance, please let us know.

    Thanks again for your patience, and for listening,

    CE

  6. Crystal closed this discussion on 17 Jul, 2017 06:00 PM.

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