no sound

susan cianchino's Avatar

susan cianchino

10 May, 2017 03:05 PM

I was listening & sound cut out can you help I have restarted computer

  1. Support Staff 1 Posted by Crystal on 10 May, 2017 05:22 PM

    Crystal's Avatar

    Hi Susan,

    Thanks for writing in, and sorry you're experiencing this problem. Music cutting out in the middle of a song is usually due to one of two issues: if your browser has adblockers enabled, or if you're running an outdated version of Adobe Flash.

    This post in our Knowledge Base has more information:

    Another thing that sometimes helps is to clear your browser's cache:

    If you've tried the troubleshooting steps and are still experiencing this issue, please let us know.

    Thanks for your patience, and thanks for listening,


  2. Crystal closed this discussion on 10 May, 2017 05:22 PM.

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