AD Mr. Green

Jonathan Cillekens's Avatar

Jonathan Cillekens

27 Jun, 2017 09:49 AM

Dear AccuRadio Team,

at my office we love to listen your channels and unfortunately there is now a very disturbing advertisement by Mr. Green Casino stuff.
It has the most annoying sound which disturbs the office and it keeps coming and coming, I cannot block or remove it.
I even tried opening with a different browser, this went well for a few days but also there it is popping up now.

Is there any way I can remove this advertisement?
Thank in you in advance and greetings from Holland.

Mister Jonathan Cillekens

  1. Support Staff 1 Posted by Crystal on 27 Jun, 2017 05:12 PM

    Crystal's Avatar

    Hello Mr. Cillekens,

    Thanks for letting us know about this ad. Ads which play audio over our music are in violation of our ad policies, and we appreciate your assistance in locating this one. We will do our best to track it down and remove it as soon as possible. As a reminder, please avoid clicking on such ads. Most advertisers use cookies to find customers who are interested in their products, so clicking on an ad you dislike can make it more likely to appear again.

    Again, our apologies, and thanks for listening.

    CE

  2. Crystal closed this discussion on 27 Jun, 2017 05:12 PM.

  3. Jonathan Cillekens re-opened this discussion on 28 Jun, 2017 09:18 AM

  4. 2 Posted by Jonathan Cillek... on 28 Jun, 2017 09:18 AM

    Jonathan Cillekens's Avatar

    Dear Crystal,

    thank you for your reply.

    Unfortunate it is still popping up and making noise, I tried to refresh the page but it comes back immediately.

    Only way to make it stop is to click on it.

    Also I do not have any interest in casino stuff, I do not know why it pops up at our office computers.

    hereby some more information which may help you to track it down:
    the commercial is powered by https://www.jwplayer.com/learn-more/
    and the commercial is from https://www.mrgreen.com/

    Hope you can remove it, thank you for your support.

    Best regards,

    Jonathan Cillekens

    ________________________________
    Van: Crystal <[email blocked]>
    Verzonden: dinsdag 27 juni 2017 19:12
    Aan: [email blocked]
    Onderwerp: Re: AD Mr. Green [Problems #16037]

  5. Crystal closed this discussion on 28 Jun, 2017 05:59 PM.

  6. Jonathan Cillekens re-opened this discussion on 12 Jul, 2017 07:23 AM

  7. 3 Posted by Jonathan Cillek... on 12 Jul, 2017 07:23 AM

    Jonathan Cillekens's Avatar

    Dear Crystal,

    it was going better for 2 weeks :) Thank you for your support.
    Unfortunately Mr.Green has started since today again, also with a big increase the volume when they pop up.

    Hope you can fix this again for our office :)

    Best regards,

    Jonathan Cillekens

  8. Support Staff 4 Posted by Crystal on 12 Jul, 2017 04:55 PM

    Crystal's Avatar

    Hello Jonathan,

    We appreciate you letting us know the Mr Green ads have resurfaced! We will try to eliminate them once again so they don't disrupt your listening. Our apologies for the interference.

    Thanks again for your assistance, and for listening,

    CE

  9. Crystal closed this discussion on 12 Jul, 2017 04:55 PM.

  10. Jonathan Cillekens re-opened this discussion on 17 Jul, 2017 08:52 AM

  11. 5 Posted by Jonathan Cillek... on 17 Jul, 2017 08:52 AM

    Jonathan Cillekens's Avatar

    Dear Crystal,

    thank you again!

    Unfortunately Mr Green is back already, and still the only way to stop the sound and the advertisement is to click on it.

    Best regards,

    Jonathan Cillekens

    ________________________________
    Van: Crystal <[email blocked]>
    Verzonden: woensdag 12 juli 2017 18:55
    Aan: [email blocked]
    Onderwerp: Re: AD Mr. Green [Problems #16037]

  12. 6 Posted by Jonathan Cillek... on 21 Jul, 2017 06:28 AM

    Jonathan Cillekens's Avatar

    Good morning Crystal,

    still popping up ( a few times a day ) with loud sounds.
    Have a nice friday.

    Best regards,

    Jonathan Cillekens

    ________________________________
    Van: Jonathan Cillekens
    Verzonden: maandag 17 juli 2017 10:52
    Aan: Crystal
    Onderwerp: Re: AD Mr. Green [Problems #16037]

    Dear Crystal,

    thank you again!

    Unfortunately Mr Green is back already, and still the only way to stop the sound and the advertisement is to click on it.

    Best regards,

    Jonathan Cillekens

    ________________________________
    Van: Crystal <[email blocked]>
    Verzonden: woensdag 12 juli 2017 18:55
    Aan: [email blocked]
    Onderwerp: Re: AD Mr. Green [Problems #16037]

  13. System closed this discussion on 18 Aug, 2017 06:30 AM.

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