Player won't load on android

kmiller1414's Avatar

kmiller1414

18 Jun, 2017 06:50 PM

I have used Accuradio on my phone for a long time. Now it won't load, the circles just spin. I have tried uninstalling and reinstalling, but neither works. Please help.

  1. Support Staff 1 Posted by Crystal on 19 Jun, 2017 05:13 PM

    Crystal's Avatar

    Hello,

    Thanks for writing in, and sorry this is happening. Since you've already tried uninstalling and reinstalling our app on your Android device, one other thing that may be an issue is the availability of mobile data for streaming. If you're not connected to wifi and want to listen using mobile data, it may be necessary to check your phone's settings and make sure it's set up to allow this.
    AccuRadio on Android

    If you've tried these steps but continue to encounter the same problem, or if you have any further questions, please let us know.

    Thanks for your patience, and for listening,

    CE

  2. Crystal closed this discussion on 19 Jun, 2017 05:13 PM.

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