AccuRadio won't stop

Fran's Avatar

Fran

16 Jun, 2017 10:28 PM

I've read several of the responses to this situation online. There is no pause or stop icon. How do I stop the music? ! ?

  1. Support Staff 1 Posted by Crystal on 19 Jun, 2017 03:21 PM

    Crystal's Avatar

    Hi Fran,

    Thanks for writing in, and sorry you're encountering this problem. There should be player controls that include a "Pause" icon whether you're listening on a computer or a mobile device. Our mobile app should have a "Play/Pause" button near the bottom of the screen; there's also a "Close player" option which can be selected from the drop-down menu in the upper right corner of the screen. The attached screenshots show the location of these controls on a web browser and in our app.

    If these controls are not visible to you, or don't seem to be working properly, please let us know.

    Thanks for your patience, and for listening,

    CE

  2. Crystal closed this discussion on 19 Jun, 2017 03:21 PM.

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