station keeps freezing

Terri Smith 's Avatar

Terri Smith

16 Jun, 2017 10:20 PM

Hello,
I listen to your station on my work computer and it is played in our reception area. This week has been very bad about getting stuck and freezing. I have to close it out and reopen it. Sometimes a message comes up that says stop script. today it is not letting me restart it at all.
Any help would be appreciated.

Thank you,

Terri Smith

  1. Support Staff 1 Posted by Crystal on 19 Jun, 2017 03:03 PM

    Crystal's Avatar

    Hi Terri,

    We're very glad you've chosen us to make your workday more enjoyable! Sorry you're experiencing this issue. From your description, it sounds like what may be happening is that the browser you're using to listen is running low on available memory. The troubleshooting steps in this article might help:
    Playback Stops / Channel Stuck Loading

    If you've tried these steps and continue to encounter the same problem, please let us know.

    Thanks for your patience, and for listening,

    CE

  2. Crystal closed this discussion on 19 Jun, 2017 03:03 PM.

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