Ads playing over top of music - Herbal Essences is the worst

Kassie's Avatar

Kassie

18 May, 2017 07:33 PM

Ads randomly start and play over top of the music - Herbal Essences is the worst and it's usually louder than the music. Super annoying and the only way to get it to stop is clicking on the ad, but of course that brings you to the actual ad. I do not need shampoo when listening to AccuRadio. Ads are necessary & all, but please STOP the video types from playing automatically. Channel choice does not dictate when/if the good-smelling brand will play or not. It is 12:30 PST in Canada, listening to Alternative Rock: New Releases. It literally JUST happened AGAIN!! If this is not rectified, I will have to stop listening to AccuRadio due to the pure annoyance!!

  1. Support Staff 1 Posted by Crystal on 19 May, 2017 04:05 PM

    Crystal's Avatar

    Hi Kassie,

    Once again, we're very sorry these ads are causing this error. Thank you for letting us know - we are doing our best to get them removed as soon as possible.

    Thanks for your patience,

    CE

  2. Crystal closed this discussion on 19 May, 2017 04:05 PM.

  3. Kim Shearer re-opened this discussion on 19 May, 2017 11:13 PM

  4. 2 Posted by Kim Shearer on 19 May, 2017 11:13 PM

    Kim Shearer's Avatar

    Thanks Crystal. I love AccuRadio & have listened to it for years. I will wait a bit & login again next week to resume awesome listening.

    *From Kim's iPhone*

    On May 19, 2017, at 9:05 AM, Crystal <[email blocked]<mailto:[email blocked]>> wrote:

  5. Crystal closed this discussion on 22 May, 2017 03:02 PM.

  6. Kassie re-opened this discussion on 23 May, 2017 10:23 PM

  7. 3 Posted by Kassie on 23 May, 2017 10:23 PM

    Kassie's Avatar

    Approx 3:20pm PST in Northern BC, listening to Textures. Herbal Essences (clearly louder than the music playing) video advertisement played again.

  8. 4 Posted by Kassie on 24 May, 2017 12:01 AM

    Kassie's Avatar

    TWO Herbal Essences video ads began playing simultaneously at ~5:00pm PST. Still Textures music channel. <Sigh>

  9. System closed this discussion on 21 Jun, 2017 12:10 AM.

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