Adverts playing over music!

Robin Haynes's Avatar

Robin Haynes

20 Apr, 2017 01:26 PM

The adverts on the right side of the screen have started playing over the music, and very loudly.
Please fix this ASAP. Thank you.

  1. Support Staff 1 Posted by Jeff on 20 Apr, 2017 03:10 PM

    Jeff's Avatar

    Hello Robin, thanks for writing in. Such ads that play audio at the same time as our music are in clear violation of our ad policies and are removed as soon as possible.

    Could you provide any information about the ad you're seeing? What was the advertisement for? If possible, providing a screenshot of the ad also helps us track down and remove this ad much faster.

    Thanks!

    JM

  2. 2 Posted by Robin Haynes on 20 Apr, 2017 04:02 PM

    Robin Haynes's Avatar

    Hi Jeff,

    Many thanks for the quick response.

    As Julie Russell before me wrote, the ads were for Vanish, Gaviscon,
    InStyle and, rather sensationally, Durex!

    They now seem to have disappeared, hopefully for good...

    Kind regards,

    Robin Haynes

  3. Support Staff 3 Posted by Jeff on 20 Apr, 2017 05:19 PM

    Jeff's Avatar

    Thanks for the follow up Robin. Our tech team is working on a solution, please let us know if this issue arises again. Thanks for your patience.

    JM

  4. Jeff closed this discussion on 20 Apr, 2017 05:19 PM.

  5. Robin Haynes re-opened this discussion on 20 Apr, 2017 11:12 PM

  6. 4 Posted by Robin Haynes on 20 Apr, 2017 11:12 PM

    Robin Haynes's Avatar

    Hi Jeff,

    FYI - just now had ads for Optrex and InStyle playing over the music at the
    same time!

    Kind regards,

    Robin Haynes

  7. Support Staff 5 Posted by Jeff on 21 Apr, 2017 10:15 PM

    Jeff's Avatar

    Thanks again for the follow up. We are working to resolve this issue. Thanks for your patience.

    JM

  8. Jeff closed this discussion on 21 Apr, 2017 10:15 PM.

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