account gone

sixofus's Avatar

sixofus

20 Apr, 2017 12:47 AM

I have been listening for over a year. Then one day its gone. Re loaded the app and it asks for an email. Tried my four email accounts and recognizes-es none. Went on-line to change my password and none of my emails are on file. What happened? Have tried numerous things to get my favorite music app back. HELP

  1. 1 Posted by sixofus on 20 Apr, 2017 01:44 AM

    sixofus's Avatar

    I can get it to work on my computer but it's my ipad that is the problem. Can't use internet because it kicks me back to app store. Can't get anywhere as emails not recognized

  2. 2 Posted by Shalia Wynn on 20 Apr, 2017 03:43 PM

    Shalia Wynn's Avatar

    Hi there,

    I checked our back end systems and see the following email registered with us.

    [email blocked]

    That's you, correct?

    If you're having trouble logging in on your iPad trying clearing the AccuRadio app cache. Unfortunately the only way to do this on an iPad is to reinstall the app. Give that a try and let us know if that solves your issue.

    Cheers,
    Shalia

  3. Shalia Wynn closed this discussion on 20 Apr, 2017 03:43 PM.

  4. David Renner re-opened this discussion on 20 Apr, 2017 08:07 PM

  5. 3 Posted by David Renner on 20 Apr, 2017 08:07 PM

    David Renner's Avatar

    I have tried many times. When I re install the app it does not say GET. I t
    has a cloud and arrow. When it is finished it asks for a password, which it
    does not recognize.Next step?
    Can I have an account on-line ([email blocked]) and a app account as one
    email address? It does not recognize [email blocked] which is my
    app store address

    Dave

  6. 4 Posted by Shalia Wynn on 20 Apr, 2017 09:25 PM

    Shalia Wynn's Avatar

    Hi David,

    The reason it's a cloud/arrow instead of the text "GET" is because you've already downloaded the app before and so your iTunes account recognizes that and is just letting you know.

    What do you mean when it is finished? Are you referring to the download of the app? If so that password will be whatever password you use to log into your iTunes account. If you are referring to the login screen for AccuRadio than it is whatever password you chose for whichever email address you selected when you created an account. If you don't remember your password there should be a link on the login screen you can tap to reset it.

    Both of the email addresses,

    [email blocked]
    [email blocked]

    are registered on our website. You can log in with either one.

    Cheers,
    Shalia

  7. Shalia Wynn closed this discussion on 20 Apr, 2017 09:25 PM.

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