Always in Loading State - Cant Play Music

Eddie Steeman's Avatar

Eddie Steeman

13 Mar, 2017 10:34 AM

I have been trying to play music for over an hour and cannot get past the loading stage. This is very disappointing. Please fix.

  1. Support Staff 1 Posted by Jeff on 13 Mar, 2017 08:53 PM

    Jeff's Avatar

    Hello Eddie, sorry to hear about your troubles. I checked with our tech department and there are no known outages. Please go here and follow the instructions under "Channel Stuck Loading":

    http://help.accuradio.com/kb/technical-problems/technical-issues-an...

    Please let us know if this doesn't help.

    JM

  2. Jeff closed this discussion on 13 Mar, 2017 08:53 PM.

  3. Eddie Steedman re-opened this discussion on 14 Mar, 2017 09:20 AM

  4. 2 Posted by Eddie Steedman on 14 Mar, 2017 09:20 AM

    Eddie Steedman's Avatar

    Hi Jeff,

    Thanks for coming back to me; now resolved!

    Thanks for your help.

    Best regards,

    Eddie Steedman
    Supply Chain Category Lead
    Procurement & Supply Chain

    The Bridge
    Buchanan Gate Business Park
    Cumbernauld Road
    Stepps
    G33 6FB

    M: 07875873367

    Scottish Water
    Trusted to serve Scotland

  5. Support Staff 3 Posted by Jeff on 16 Mar, 2017 02:40 PM

    Jeff's Avatar

    Great news Eddie!

    JM

  6. Jeff closed this discussion on 16 Mar, 2017 02:40 PM.

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