it cut out now and then

Harry Kruckow's Avatar

Harry Kruckow

16 Jun, 2017 10:32 PM

why does it cut out and reload?

  1. Support Staff 1 Posted by Crystal on 19 Jun, 2017 03:28 PM

    Crystal's Avatar

    Hi Harry,

    Thanks for writing in, and sorry this is happening. Could you tell us a little bit more about the error you're encountering? Does this happen on a computer or a mobile device. What occurs when AccuRadio "reloads"?

    Thanks for your patience, and for listening,

    CE

  2. Crystal closed this discussion on 19 Jun, 2017 03:28 PM.

  3. HARRY KRUCKOW re-opened this discussion on 19 Jun, 2017 04:07 PM

  4. 2 Posted by HARRY KRUCKOW on 19 Jun, 2017 04:07 PM

    HARRY KRUCKOW's Avatar

    it cuts out on the computer.and then reloads

  5. Support Staff 3 Posted by Crystal on 19 Jun, 2017 04:40 PM

    Crystal's Avatar

    Hi Harry,

    It sounds from your description like what's happening is that AccuRadio plays for awhile, and then the sound stops, and the channel gets stuck in a loading state. In that situation, the troubleshooting steps in this article are often helpful:
    Playback Stops / Channel Stuck Loading

    If you have any further questions, please let us know.

    Thanks for your patience, and for listening.

    CE

  6. Crystal closed this discussion on 19 Jun, 2017 04:40 PM.

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