no sound

joseph bruno's Avatar

joseph bruno

11 Apr, 2017 08:37 PM

why no sound

  1. Support Staff 1 Posted by Jeff on 11 Apr, 2017 09:36 PM

    Jeff's Avatar

    Hello Joseph,
    If you are seeing the current song information but not hearing any sound, users have found it may be any of the following problems:

    • Your computer's sound volume is muted or set too low
    • Your computer speakers' volume is muted or set too low
    • Your computer speakers are off
    • Your computer speakers are disconnected from your computer
    • You have headphones plugged in to your computer or speakers, preventing sound from playing out loud

    A quick way to tell if it's something above is to try playing something else on your computer with audio, like a local music file or a YouTube video. Please let us know if this doesn't help.

    JM

  2. Jeff closed this discussion on 11 Apr, 2017 09:36 PM.

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