suspension of play

Robert Sussna's Avatar

Robert Sussna

03 Oct, 2017 03:39 PM

music stops but says I'm already listening. When will this be resolved?
I'll look for another station

  1. Support Staff 1 Posted by Crystal on 03 Oct, 2017 04:34 PM

    Crystal's Avatar

    Hello Robert,

    Thanks for writing in, and sorry you're encountering this problem. When playback suddenly stops as you describe, the troubleshooting steps in this article are often helpful:
    Playback Stops / Channel Stuck Loading

    Also, if you get an error message saying that you're already listening to a channel, one quick workaround is to click on a different channel, then try the first one again.

    If you've tried these steps, but continue to experience the same errors, please let us know.

    Thanks for your patience, and for listening,

    CE

  2. Crystal closed this discussion on 03 Oct, 2017 04:34 PM.

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