Banning songs feature malfunctioning

EJ Burling's Avatar

EJ Burling

05 Dec, 2017 06:54 AM

Hi, Despite repeatedly banning a few songs, they continue to be played anyway. Has been going on for days. I it occurred after signing off or after clearing the browser cache, the issue could be explained by the not non-persistence of data. However it occurs after banning the song while signed into the user account, without logging off, without closing the application, or clearing the browser history/cache.

  1. Support Staff 1 Posted by Crystal on 06 Dec, 2017 11:20 PM

    Crystal's Avatar

    Hello EJ,

    Thanks for writing in, and sorry this is happening. When you've banned a song from a channel, but it continues to play, is the song listed on the channel's ban list? You can view your ban list for any channel by clicking the "Channel options" link on the right side of the music player. The ban list for a particular channel should look like the image below, with any songs you've banned displayed under the channel description.

    In order to investigate what's causing this problem, we'll need to figure out which part of the process has gone wrong. It's possible that when you ban a song from a channel, it's somehow not being added to the ban list correctly. On the other hand, the songs might be getting added to the list, but then playing in that channel anyway.

    Please let us know if you have any questions, or if we can help with anything else in the meantime.

    Many thanks for your patience and assistance, and once again, our apologies,

    CE

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