CHANNEL "OLD FASHIONED CHRISTMAS" MY FAVORITE CHANNEL

ALICE MEAGHER's Avatar

ALICE MEAGHER

29 Aug, 2017 01:17 AM

I signed in. No sound at all. What happened to my favorite channel. I keep getting an error that say's I am already listening but I'm not. Checked volume. It's all the way maximum. Still no sound. Can you help me? In the mood for family cheer!!!! PLEASE FIX AS SOON AS POSSIBLE....OR ADVISE.

  1. 1 Posted by ALICE MEAGHER on 29 Aug, 2017 01:18 AM

    ALICE MEAGHER's Avatar

    NOT FIXED YET. I'M WAITING!!!!

  2. Support Staff 2 Posted by Crystal on 30 Aug, 2017 05:51 PM

    Crystal's Avatar

    Hello Alice,

    Thanks for writing in, and sorry about this error. When you get an error message saying "You are already listening to this channel" but you aren't, here's a quick thing you can try: Click on a different channel to listen to it, and then come back to the channel you want. The change back and forth should get rid of that error.

    If you try to launch a channel, but it gets stuck loading and won't begin to play, you can try pressing Ctrl + Shift + Delete, which lets you clean up the memory in your browser and should help channels play. This article explains how that works a little more thoroughly:
    Playback Stops / Channel Stuck Loading

    If you have any other questions, or if we can be of further assistance, please let us know.

    Thanks for your patience, and for listening,

    CE

  3. Crystal closed this discussion on 30 Aug, 2017 05:51 PM.

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