Ambient Electronic Channel

CaptRavenous's Avatar

CaptRavenous

28 Sep, 2017 07:12 PM

I am currently unable to access the Ambient Electronic channel, but seem to be accessing all other channels in Electronic as well as other category channels with no problems.

  1. Support Staff 1 Posted by Crystal on 29 Sep, 2017 07:32 PM

    Crystal's Avatar

    Hello,

    Thanks for writing in, and sorry you encountered this problem. In most circumstances where a channel gets stuck loading as you describe, pressing Ctrl+Shift+Delete to clear your browser's cache would likely be helpful. However, since this error is only happening on a single channel and you're able to launch and play other channels successfully, there may be some error in our site.

    If you're still experiencing this error, please follow the directions in this article and send us a bug report. This will help our tech team investigate the problem, so that hopefully we can recommend a resolution:
    How to Send AccuRadio a Bug Report

    If we can be of any further assistance, please let us know.

    Thanks for your patience, and for listening,

    CE

  2. Crystal closed this discussion on 29 Sep, 2017 07:32 PM.

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