Bleed Through

Colleen Brooker's Avatar

Colleen Brooker

09 Oct, 2017 01:28 PM

The past few weeks there has been a lot of bleed through of commercials while the songs are playing. They are so loud you can't hear the music playing. Very irritating as I a listening pretty much 9 hours a day. Please fix!

  1. Support Staff 1 Posted by Crystal on 09 Oct, 2017 06:11 PM

    Crystal's Avatar

    Hello Colleen,

    Thanks for writing, and sorry you’re hearing those. Ads that play audio at the same time as our music are in clear violation of our ad policies and are removed as soon as possible.

    Could you provide any information about the ad that’s playing audio over the music? What was the advertisement for? If possible, providing your general location (country and province or state) and a screenshot can help us track the ad down faster.

    Again, our apologies, and thanks for listening,

    CE

  2. Crystal closed this discussion on 09 Oct, 2017 06:11 PM.

  3. Brooker, Colleen re-opened this discussion on 30 Oct, 2017 02:31 PM

  4. 2 Posted by Brooker, Collee... on 30 Oct, 2017 02:31 PM

    Brooker, Colleen's Avatar

    Finally was able to catch one, this just played the entire commercial around 9:26 AM Central Time in Minnesota.

    [cid:[email blocked]]

  5. Support Staff 3 Posted by Crystal on 30 Oct, 2017 09:18 PM

    Crystal's Avatar

    Hello Colleen,

    Thank you very much for sending us this information about an ad which was playing audio over our music! We will do our best to remove it as soon as possible. If we can be of any further assistance, please let us know.

    Thanks for your patience, and for listening,

    CE

  6. Crystal closed this discussion on 30 Oct, 2017 09:18 PM.

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